I’m a Seattle-based product design leader.
Currently a Director of Product Design at Oscar Health guiding the platform and product experiences for internal & external users.
Previously at Meta's Reality Labs leading a team in defining the future of communication in AR. Before that, I led cross-channel UX focused on enabling a seamless day of travel with Alaska Airlines.
My Story
I initially gained my appreciation for solving problems and designing for people through Industrial Design.
I've worn many hats and titles but what remains a constant is my belief that human-centered design is at the heart of all good experiences.
My Values
Growth Mindset. There is always more to learn and do. Don't be afraid to ask questions and discover new things.
Servant Leader. People come first. I care for the needs of my team and champion an environment that supports them.
Collaborator. We're on a journey and things don't happen alone, plus working with others is way more fun.
My Interests
Product discovery and strategy.
Physical and digital factors.
Solving at large scale.
Cross-Organizational.
Making an impact.
Empowering people.
Experience
Leadership
Oversee a team of design managers and IC designers responsible for end-to-end platform and product experiences for internal and external users. Leading the discovery of long-term UX investments to innovate and scale our +O products, advancing Oscar's mission of “making a healthier life accessible and affordable for all.”
Oscar Health
September 2022 - Present
Seattle, Washington (Remote)
Director of Product Design
Individual Contributor
Alaska Airlines
Senior Product Designer
(multiple previous titles)
Led cross-channel UX design and research of mobile apps (iOS and Android), website, and self-service kiosks. Worked in numerous value streams/domains including Day of Travel, Core Shopping & Booking, Ancillaries & 3rd party, and End-to-End Experience.
September 2016 - September 2018
Seattle, Washington
Aquent x Alaska Airlines
Mobile UX Designer - Contractor
Designed mobile app (iOS and Android) and mobile web experiences for customers as well as internal-facing mobile applications for flight attendants.
July 2015 - September 2016
Seattle, Washington
Lead a team of product designers and prototypers in defining the vision and strategy for the communication experiences on Meta's "Project Nazare" – an in development 0-to-1 Augmented Reality (AR) glasses product.
Meta
August 2021 - September 2022
Seattle, Washington
Product Design Manager
UC x Cincinnati Children's Hospital
Designer & User Researcher - Graduate Assistantship
Created evidence-based tools (decision aids) to facilitate conversation, increase patient knowledge, and improve patient and parent confidence in their healthcare decisions. Defined metrics to test decision aid's effectiveness in order to refine the tools.
August 2013 - May 2015
Cincinnati, Ohio
The Mayo Clinic
Service Designer + Design Research Co-Op
Identified patient and provider needs pertaining to primary care through in-person interviews, contextual observations, paper prototyping, card sorting, and facilitation of workshops. Designed and tested components and interactions to enable patient-centered care planning.
May 2014 - August 2014
Rochester, Minnesota
Alaska Airlines
Responsible for a multi-disciplinary design team in charge of transforming the digital day of travel experience. Successfully delivered as Human Factors DRI (both software and hardware) on company wide initiative to create the first Apple iPad based airport kiosk.
Product Design Manager
September 2018 - August 2021
Seattle, Washington
Pure Minutes
Product / Visual Designer (Freelance)
Created new brand including design of logo, company mascot, and overall design language for international calling service. Worked with offshore developers to create customer mobile app for iOS and Android. Designed user flows and wireframes for a customer agent portal.
June 2011 - August 2013
New York, New York
Aerocomponents Engineering
Design Engineer
August 2011 - June 2012
Mesa, Arizona
3D design and modeling of parts and assemblies of aircraft components in SolidWorks. Created detailed drawings with part notes, material specifications, and extensive geometric dimensioning and tolerancing for FAA approval.
Education
University of Cincinnati
August 2013 - May 2015
GPA: 3.9
MDes, Master of Design
Arizona State University
August 2006 - May 2011
GPA: 3.9
BS, Industrial Design
August 2006 - May 2011
GPA: 3.9
Minor, Business
Université Lumière (Lyon II)
Summer 2008
GPA: 4.0
French Language & Literature
Also of Note
Volunteer
Co-Chair for Hexagon UX,
Seattle Chapter
February 2021 - Present
Hexagon is a non-profit aimed to empower and support womxn and non-binary folx in UX through community, events, and mentorship.
Activities & Awards
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Selected as "Outstanding Graduate" from 2015 MDes cohort
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Vice President of MDes program for University of Cincinnati's Graduate Student Government Association
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Social Chair for IDSA (Industrial Designers Society of America), Arizona Student Chapter
Presentations & Publications
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Hindsight 20/20: Lessons in leading a team during a pandemic (Medium article), 2021
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Dear diary: a study in air travel experience to define product strategy (Presentation at Big Design Conference), 2019
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Product and color: Designing a tool to aid methodical color application for Industrial Design students (Graduate thesis), 2015